Shipping & Returns

 

Delivery conditions

 


A. Payment
- All our prices include the german value added tax ( VAT ) of 19 %, customers from outside the European Union will have prices without the 19 % VAT.
- We balance via PayPal, USA ( an ebay company ), so in case you want to use your credit card, please use the PAYPAL EXPRESS button.
- An easy and safe way to balance your order is by prepayment via direct transfer onto our bank account.

Bank: Stadtsparkasse Solingen, Germany, Europe.
Account No.: 807164.
Bank Identification No.: 34250000.
International bank Number: DE27 3425 0000 0000 807164.
SWIFT - BIC: SOLSDE33.


- We don`t accept checks.

B. Shippment

We usually forward our products with DHL:
- Standard Shipping:
Standard shipping means using the German postal services ( via air mail ). Delivery times vary a lot: from a few days within the European Union to 2 - 3 weeks to the rest of the world.
 


C. Shipping times / cost
Please find below the rates for standard shippment times / cost for registered mail.
a. European Union: 1 - 2 weeks, 8,50 EURO postage for registered maxi letter ( up to 1000 gramm, order value up to 100 Euro).
b. Other countries: 2 - 3 weeks, 14,50 EURO for registered maxi letter ( up to 1000 gr., order value up to 100 Euro ).

c. European Union: 1 - 2 weeks, 17,00 EURO postage for registered dhl parcel ( order value more than 100 Euro).
d. Other countries: 2 - 3 weeks, 40,00 EURO for registered dhl parcel ( order value more than 100 Euro ).

D. Insurance
Our parcels are insured up to a value of EUR 1.000.


E. Customs
When ordering from weberknves.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. For all parcels sent internationally, the value of the shipped order has to be indicated on the customs form, arranged by the type of the ordered product. Please inform yourself about the local laws in order to avoid any legal problem.
If you live outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for custom clearance must be borne by you, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.